Understanding Response Times
Your care team aims to respond to messages within 1 business day. For urgent medical needs, call 911 or your provider directly.
1
What to Expect
- Non-urgent questions: response within 1 business day.
- Prescription refill requests: 2–3 business days.
- After-hours: responses on the next business day.
Was this helpful?
On this page
1
What to Expect
Still need help?
Can't find what you're looking for? Our support team can help.
Contact AstranaCare Support