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Find answers, guides, and documentation for your practice
Provider Portal is Astrana's primary tool for PCPs, specialists, and office staff. Use it to manage authorizations, referrals, quality reporting, member records, and attestations — all in one place.
For PCPs · Specialists · Office Admins · Network staff
Simplified patient approval letter
A new one-page, plain-language patient letter can be printed from the Auth Details side panel. It tells the patient who to see, where, by when, and what to bring — without the clinical notes, ICD, or CPT lines on the provider sheet.
Read more ›Invalid code alerts (CPT / ICD-10 / HCPCS)
Invalid codes are now flagged in red when selected, and the auth is blocked at approve/submit if a provider continues with one.
Read more ›Patient Priority worklist (Review Center)
The Patient Priority worklist is now part of Review Center. Internal use only: visible to Quality & Risk users who have been specifically enabled, and not available to any external users.
Read more ›How do I create an account?
Portal access is only granted to contracted providers following review and verification by Provider Relations.
How do I check the status of a submitted claim?
All submitted claims are trackable from the Claims dashboard.
How do I check a member's eligibility?
Eligibility checks confirm a member's current coverage and IPA assignment.
How do I submit a claim?
Claims can be submitted through the portal for individual encounters.
Need Help?
Contact our support team
Can't find what you're looking for? Our Portal Inquiries team can help with access, navigation, errors, and claims submission.
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Submit authorizations by fax
If you can't access the portal and have a time-sensitive authorization, here's what to do.
See emergency instructions