How do I add a member I can’t find?
If a member doesn't appear in search they may not be linked to your IPA roster yet.
Confirm the member’s IPA assignment
Before requesting a roster update, confirm that the member has actually selected your IPA. Ask the member for their Astrana Health ID card or have them contact Astrana Member Services to verify their current IPA assignment.
Check if the member has recently enrolled
New enrollments may take up to 5 business days to appear in the portal. If the member recently enrolled or switched IPAs, wait until the next business day and try again before submitting a roster inquiry.
Submit a roster inquiry through the portal
If the member should be on your roster but does not appear, go to Members → Roster Inquiry and complete the inquiry form. Include the member’s name, date of birth, Astrana ID (if available), and the date they told you they were assigned to your IPA.
Contact Provider Relations for urgent cases
If the missing member has an appointment scheduled within 48 hours, contact Provider Relations directly by phone. Provider Relations can manually verify IPA assignment and grant temporary access while the roster is updated.
Update your records when the roster is corrected
You will receive a portal notification when the member has been added to your roster. At that point you can proceed with eligibility checks, authorization requests, and claim submissions for that member.