What's new
Feature releases, improvements, and updates to the Provider Portal
Past release notes: 129.2 (PDF) · 129.1 (PDF)
Simplified patient approval letter
New featureA new one-page, plain-language patient letter can be printed from the Auth Details side panel. It tells the patient who to see, where, by when, and what to bring — without the clinical notes, ICD, or CPT lines on the provider sheet.
Invalid code alerts (CPT / ICD-10 / HCPCS)
New featureInvalid codes are now flagged in red when selected, and the auth is blocked at approve/submit if a provider continues with one.
Patient Priority worklist (Review Center)
New featureThe Patient Priority worklist is now part of Review Center. Internal use only: visible to Quality & Risk users who have been specifically enabled, and not available to any external users.
Quality gap review questionnaire (Review Center)
New featureA quality gap review questionnaire is now available directly from the member workbench, so reviewers can capture responses inline. Internal use only: visible to Quality & Risk users who have been specifically enabled, and not available to any external users.
Self-serve training catalogue
New featurePortal users will be able to browse and self-enroll in optional courses in addition to assigned training. In development: gated behind a feature flag and not visible to users until broader rollout is ready.
Training assignment & completion tracking
New featureSuper Admins will be able to assign courses to users, roles, or organizations, mark them required, set due dates, and see completions. In development: gated behind a feature flag and not visible to users until broader rollout is ready.
My Training page
New featurePortal users will get a My Training page showing assigned courses with status, required badge, due date, and progress. In development: gated behind a feature flag and not visible to users until broader rollout is ready.
IPA Advise now a permanent alert band
UI updateOn Create Authorization, the “Need help choosing a provider?” (IPA Advise) option now shows as a single permanent alert band so providers don’t miss it.
Revamped Administrator People page
UI updateThe People page now uses a full-width table with a unified user record, inline invite, and assigned TINs on each record. Existing TINs populate correctly on Edit Member.
New Administrator tab and landing page
UI updatePressing Administrator now opens a single Administrator tab alongside your work, landing on a service-tile page — the shell the per-page redesigns build on.
Vendor name shown and searchable on provider list
ImprovementThe provider’s vendor name now appears next to the provider name in the Create Auth selection list and is searchable, making the right provider/vendor pair easier to find.
Auth History sorted newest first
ImprovementAuth History now orders authorizations by date descending, matching the primary view even when the fallback endpoint is used.
More resilient auth workflows under load
ImprovementStability improvements to auth master updates, note filtering, and attachment save make auth workflows more resilient under load.
Easier Health Plan Code selection
ImprovementThe Health Plan Code field on Edit User now supports bulk select, search, and keyboard navigation across the ~225 codes, instead of one checkbox at a time.
Delete or deactivate bulletins
ImprovementBulletin banners can now be deleted or deactivated from the admin surface, so outdated messages don’t linger.
Clearer “Never Signed In” display
ImprovementUsers who never signed in now show “Never Signed In” (including in exports) instead of a misleading placeholder, and the status refreshes after first sign-in.
Better Bulk Invite experience
ImprovementBulk Invite now has Select All / Deselect All on the IPA list, hides inactive records, and returns clearer errors when a batch fails.
Training due dates and first-login prompt
ImprovementAssigned courses can carry due dates, be linked to directly, and prompt the user on first login (persisted server-side). In development: gated behind a feature flag and not visible to users until broader rollout is ready.
Tour Builder — Phase 4
ImprovementAdds guided practice gates, step setup actions and wait conditions, file attachments, publish validation, and a built-in tour of Tour Builder itself. In development: gated behind a feature flag and not visible to users until broader rollout is ready.
Member 360 panel stability
ImprovementThe Member 360 panel now stays open when switching members, resolves the correct companyId, and no longer shows stale search results between navigations.
Create Authorization restricted by member type and role
ImprovementThe Create Authorization button on Member 360 is now hidden for restricted member types and roles.
Incomplete members sorted to the top (Quality Gap)
ImprovementThe Quality Gap outreach list now defaults to showing Incomplete members first — the records that still need action.
Full HEDIS measure names in the Gap Report
ImprovementThe HEDIS Gap Report now shows full measure names instead of abbreviations, so it’s readable without translating the shorthand.
Commercial members now appear on the AV Chase List
ImprovementThe AV Chase List filter now includes the APE, WCV, W30A, and W30B submeasures, so Commercial Health Plan members surface alongside Medicare AWV members.
“No Longer with Organization” option (CA attestation)
ImprovementOffices can now flag a provider who no longer practices there, so terminated providers are closed out cleanly instead of being attested for. California only.
Inline per-section update requests (CA attestation)
ImprovementThe demographic attestation now uses per-section “updates are needed” checkboxes, an inline W-9 upload under the Tax ID checkbox, conditional DEA/CAQH locking, and removes the Gender + Confirmation block. California only.
Priority providers pinned and searchable (Eligibility)
ImprovementWhen adding a new patient, priority providers (like AP Urgent Care) are now pinned to the top of the Provider dropdown, which also supports search.
Facilities refresh nightly
ImprovementA nightly job now refreshes facility data across all IPA databases, so newly added facilities appear in Create Authorization without a manual refresh.
Prior Auth — Modify enforces validation
FixModify Authorization now enforces the same validation rules as Provider Portal, instead of being available for all auths.
Prior Auth — Detail page stays open
FixView By Status no longer redirects to the Member Authorization List after selecting a row.
Prior Auth — Create Auth button opens Create Auth
FixThe Create Auth button now opens the Create Auth screen instead of the Overview page.
Prior Auth — Select IPA dropdown populates
FixThe IPA list now displays in the Select IPA dropdown on Authorization Submission Rules.
Prior Auth — Submission Rules tab loads
FixThe Auth Submission Rules tab now loads without errors.
Prior Auth — APC sub-IPA switching works
FixSwitching between APC and its sub-IPAs now works, fixing the related auth-creation failures.
Create Claim — Provider Selection renders correctly
FixFixed the distorted Provider Selection popup when creating a claim.
Create Claim — “No” shows an active state
FixSelecting “No” on questionnaire questions now shows a clear active selection.
Create Claim — diagnosis description displays
FixThe diagnosis description now shows alongside the selected code.
Create Claim — CPT and Place of Service descriptions
FixFull descriptions now display for CPT codes and Place of Service.
Create Claim — file upload opens cleanly
FixThe file upload dialog now opens from Attachments without crashing the page.
Create Claim — real submission errors surface
FixSubmission validation now shows the actual blocking errors instead of silently failing with all steps marked complete.
Create Claim — Claim Reference Number displays
FixThe Claim Reference Number now shows on the Claim Submission screen after creation.
Create Claim — ZIP included so claims aren’t rejected
FixThe member address ZIP is now included, so claims are no longer rejected on that check.
Administrator — correct header label
FixThe header now reads “Administrator” instead of “Overview.”
Administrator — consistent member status
FixSearch results and the details view now show the same member status.
Administrator — correct IPA Group Admin
FixMember Details now shows the correct IPA Group Admin.
Administrator — accurate Account Access toggle
FixThe Account Access toggle now shows the right status and no longer duplicates success messages.
Administrator — invitation close icon aligned
FixThe close (X) icon on the invitation input box now aligns correctly.
Administrator — Rows per Page on Invitations
FixRows per Page is now available on Invitations-tab pagination.
Administrator — exports show “Never Signed In”
FixExported Member records now show “Never Signed In” instead of a blank Last Login for users who never signed in.
Administrator — member status filter counts
FixStatus filter counts now update correctly when switching between filters.
Administrator — invitation filter counts refresh
FixInvitation status filter counts now refresh after a search.
Administrator — provider changes save on Edit User
FixSubmitUserEdit now saves provider changes on Edit User.
Administrator — Vendor Portal Users loads
FixThe Vendor Portal Users list now loads from the Administrator tab without a 400 error.
Administrator — vendor portal user creation works
FixCreating a vendor portal user now succeeds instead of failing with a 500 error.
Administrator — Registration Section loads
FixThe Registration Section now loads in the Admin tab.
Administrator — “Add Selected” adds a provider
FixAdding a provider via “Add Selected” during a User Edit now completes.
Administrator — nav tray fits narrow widths
FixThe Administrator navigation tray now adapts to viewport width without overflowing the header.
Member360 — Eligibility loads reliably
FixFixed the eligibility endpoint failing with a service error so eligibility now loads.
Member360 — Medications loads quickly
FixThe Medications tab now loads within an acceptable time.
Member360 — Request Date filter applies
FixThe Request Date datepicker on the Auths filter now applies to search results.
Member360 — opens from Quality Gaps
FixMember 360 now opens correctly from Quality Gaps instead of showing “Patient Not Found.”
Member360 — ACO members from Chase List load
FixACO members opened from the Chase List now load correctly.
Member360 — loads regardless of referring provider
FixMember 360 now loads on the AV Chase List regardless of the referring provider.
Member360 — loads for members with empty search responses
FixMember search now returns results for the affected Chase List members so Member 360 opens.
Quality Gaps — cleaner glycemic display
FixThe Member 360 Quality Gaps card no longer shows a competing “Glycemic Status >9.0%” measure alongside the standard glycemic measure.
Quality & Risk — ACO Line of Business restored
FixThe ACO Line of Business option is available again in the Quality & Risk tab.
AP Urgent Care — all locations restored
FixUsers assigned to AP Urgent Care again see all three locations (Monterey Park, Arcadia, City of Industry) in the location dropdown.
Feature-gated pages no longer flash
FixRoutes controlled by a feature flag no longer briefly appear and then disappear before the flag resolves.
Notifications — no repeat 404s
FixThe unread-count check no longer generates continuous 404 errors on every page.
Tour Builder — adding steps doesn’t corrupt it
FixAdding a new step while editing a saved tour no longer corrupts the builder. In development: gated behind a feature flag and not visible to users until broader rollout is ready.
Tour Builder — template preview works
FixTemplate Preview now shows the selected template instead of redirecting to Overview. In development: gated behind a feature flag and not visible to users until broader rollout is ready.
Training — Start launches the course
FixClicking Start now launches assigned training. In development: gated behind a feature flag and not visible to users until broader rollout is ready.
Quality & Risk — consistent Health Plan
FixHealth Plan is now consistent across the AV Chase List and PAF Submission pages.
Redesigned Demographic Attestation (California)
New featureMulti-IPA California providers can now complete a single demographic attestation instead of one form per IPA. Rebuilt with office-level fields, a sticky section-navigation panel, office link/unlink, a W-9 upload that appears only when needed, and a refreshed design. California only; hidden until launch communications go out.
Eye-exam CPT frequency checks (APC, GOM, AVISTA)
New featureOphthalmology authorizations now flag CPT codes that fall outside their frequency rule for providers under the referring provider's TIN; providers under a different TIN can enter them without an alert.
UC Whiteboard usage report
New featureA new report shows every UC Whiteboard location in your IPA and the daily walk-in volume per location, so Super Admins can see whiteboard usage across the IPA.
Review Center completed (pilot)
New featureThis release wraps up the latest round of UAT feedback for Review Center. Pilot release for selected internal Quality & Risk users only. Still gated behind a feature flag and not visible to any external users or to internal users outside the pilot group.
IPA Advise is now a clear button
UI updateOn Create Authorization, the “Need help choosing a provider?” option is now a button instead of a plain text link, so it's easier to notice.
Urgent-request prompt with CMS definition
ImprovementSelecting Urgent on a referral now shows a required prompt with the CMS definition of an urgent request, to encourage correct use. Urgent selections are also written back to EZCap.
Tighter ophthalmology CPT options
ImprovementFor ophthalmology office visits, CPT options are limited to 92012/92014 (Office Visit) and 92004 (Specialty Consult); older codes no longer carry through when duplicating an auth.
Ordered ophthalmology/retina refer-to lists
ImprovementOphthalmology and Retina refer-to dropdowns for APC, GOM, and AVISTA now follow a set, approved order, with other providers in the normal sequence.
In-app ophthalmology process reminder
ImprovementA short reminder now appears at the CPT-selection step during auth creation for APC, AVISTA, and GOM, linking to the ophthalmology submission process in the Resources tab.
Astrana Affiliates listed first (Alpha IPA)
ImprovementOn the Alpha IPA referral dropdown, two Astrana Affiliate providers now appear at the top of their specialty, with others following in normal order.
THMG cardiology CAP logic
ImprovementFor CFC members aged 18+ referred to Cardiovascular Disease or Cardiology, the system now checks whether the member's PCP is on the THMG capitated PCP list.
Bulk Portal Invite highlights invalid TINs
ImprovementInvalid TINs during Bulk Portal Invite are now highlighted in red so they're easy to spot and fix before sending.
CCPP providers now sync to the portal
FixSpecific CCPP providers previously excluded from sync now flow through to the Provider Portal from EZCap.
Create Auth — Retro/Urgent guidance matches rules
FixRetro Request date validation and Urgent Request guidance now match current business rules.
Create Auth — IPA Advise selection can be undone
FixSelecting “Need help choosing a provider?” can now be reversed cleanly.
Create Auth — IPA Advise switch prompt fixed
FixThe “Switch the servicing provider to IPA Advise” prompt now behaves correctly on initial authorizations.
Create Auth — print preview and PDF fixed
FixPrint preview is responsive again and the generated PDF is complete.
Create Auth — correct post-submission navigation
FixAfter submitting an authorization, users now land in the correct place.
Create Auth — self-referral enabled for eligible providers
FixSelf-referral is now enabled for providers who are eligible for it.
Create Auth — Distance column populates
FixDistance now displays per provider in the Select Servicing Provider dialog.
Create Auth — CCS condition prompt appears
FixThe California Children's Services (CCS) condition prompt now displays when required.
Create Auth — add more than five ICD codes
FixYou can now add more than five ICD diagnosis codes without an error.
Create Auth — clear message on duplicate template name
FixSaving a template with an existing name now shows a clear validation message instead of an error.
Create Auth — unsaved-changes warning
FixUsers now see an unsaved-changes warning before navigating away.
Create Auth — invalid Place of Service option removed
FixThe invalid “? - UNKNOWN” option no longer appears in the Place of Service dropdown.
Create Auth — no unexpected scrolling (steps 6/7)
FixClicking Step 6 or Step 7 in the step tracker no longer scrolls the page incorrectly.
Create Auth — tab switching keeps Submission open
FixSwitching browser tabs no longer closes the Submission screen.
Create Auth — Submission shows full details
FixThe Submission screen now shows the full patient, provider, and auth information.
Create Auth — Confirmation shows attachments
FixAttachments now display correctly on the Confirmation screen.
Create Auth — Total OB submits correctly
FixTotal OB authorizations now submit without the carve-out validation error.
Create Auth — reselecting a template keeps diagnoses
FixReselecting the same template no longer clears diagnosis codes.
Create Auth — template fills first steps after provider
FixApplying a template after selecting a provider now populates the first two steps.
Create Auth — clinical documents can be removed
FixUploaded clinical documents can now be removed during Create Authorization.
Create Auth — Self-Referral tooltip stays on screen
FixThe Self-Referral tooltip no longer overflows off the page and hides its text.
Create Auth — attachments are clickable
FixAttachments now open when clicked on the Authorization Submission page.
Create Auth — facilities load on second Total OB Care auth
FixFacilities now load on subsequent Total OB Care authorizations.
Create Auth — no false validation error
FixSubmit Authorization no longer shows “Please fix the highlighted errors” when the form is valid.
Member360 — Risk pill renders in full
FixThe Risk pill is no longer cut off in the header.
Member360 — provider names display cleanly
FixProvider names no longer overlap in the Auths-tab provider dropdown.
Member360 — facilities load (Standalone)
FixFacilities now load during authorization creation from Member 360 Standalone.
Member360 — Auths list renders correctly
FixThe Auths list now shows the actual request details instead of “N/A Requested” and is properly aligned.
Member360 — Print PAF uses current version
FixPrint PAF now uses the current print service.
Member360 — Auths tab filters return results
FixThe Auths-tab filters now return the expected results instead of “No matches.”
Member360 — Standalone loads after refresh
FixMember 360 Standalone now loads the patient correctly after a refresh.
Member360 — auth details open in AstraConnect
FixAuth details now open in AstraConnect regardless of which account is signed in.
Member360 — Duplicate Authorization opens source data
FixDuplicate Authorization now opens the source auth data instead of an empty page.
Member360 — Modify Authorization works (AstraConnect)
FixModify Authorization now works from Member 360 AstraConnect on the Auth tab.
Review Center — IPA populates on new reviews
FixIPA now populates on newly created reviews (pilot; internal Quality & Risk only).
Demographic Attestation — consistent header labels
FixHeader labels now stay consistent as offices are added.
Demographic Attestation — reset updates review status
FixResetting an attestation now updates the review status correctly.
AWV Chase List loads patient data reliably
FixFixed the AWV Chase List failing to load patient data on certain searches.
Provider Lookup uses the member’s IPA
FixAuthorization Provider Lookup now uses the selected member's IPA providers, not the signed-in user's.
IPA Affiliations shows for single-IPA providers
FixThe IPA Affiliations section now displays for providers with a single IPA affiliation too.
ICD codes show after ophthalmology template
FixICD codes now display when an Ophthalmology Office Visit template is applied, and the Diagnosis step reflects the correct state.
Eligibility status is consistent everywhere
FixThe Member Report, Member360, and exported PDFs now show the same eligibility status for a member.
Review Center (pilot)
New featureThe first version of Review Center is live: set up reviews, work through the member queue, and record HCC and Quality items per member. This pilot is for Quality and Risk team users only and is not available to provider offices.
Reset button on EOB search
UI updateThe EOB search filters now have a Reset button that clears all fields, dropdowns, and date pickers in one click.
Manage User Manager accounts (App Support)
ImprovementApp Support Admins can view User Manager accounts and the users they invited, and re-assign or remove those users — handling access issues without engineering.
Bulk portal invites
ImprovementSend portal invites to many users at once by pasting a list or uploading a file, with row-level validation up front.
Search EOBs and checks
ImprovementAdmin search now returns EOBs and checks by IPA and check or EOB number.
Search rejected batch claims by submitter
ImprovementSearch rejected batch claims and see each submitter’s email, so support can notify impacted users directly.
Per-user “View as” (impersonation) (pilot)
ImprovementImpersonation can now be granted to specific users through a per-user attribute instead of a whole role, which lets us turn “View as” on safely in production.
Self-service appointment-type mapping
ImprovementSuper Admins can manage how Excel “Appt Type” values map to document categories directly in the admin UI, without asking engineering each time.
More appointment-type mappings
ImprovementAdded mappings for commercial annual physicals (COMM), prospective APEs (PROS), and SNF appointment types, defaulting to HEDIS when nothing else matches.
Launch auth flows via deep-links
ImprovementAuth creation and actions (duplicate, modify) can now be launched from astrana-ui-modules using deep-links that bypass the re-auth pop-up.
Automatic auth failure recovery
ImprovementWhen an auth fails, the system now detects it and recovers the data if recent, or re-creates the auth and cancels the original with a clear note and alert.
Rebuilt Feature Flags targeting
ImprovementFeature Flags moved to a new model with unique names and email-additive targeting, fixing duplicate-name rows and incorrect cross-dimension behavior.
Quality & Risk tab fully restricted
ImprovementThe Quality & Risk tab off the Overview page is now completely locked down — no role, IPA, flag, or user can reach it.
Auth letters show Referral Type and Referring Provider
FixAuthorization letters again include Referral Type (Routine, Urgent, STAT) and Referring Provider details, which recent letter formats had dropped.
Review Center — RAF scores now match
FixRAF scores are now consistent between Review Center and the HCC Risk Score screen. For internal Quality and Risk team users only.
Review Center — consistent member name format
FixMember names on the Review Detail screen now match the format used elsewhere in the portal. For internal Quality and Risk team users only.
Review Center — cancel clears the review
FixCanceling a new review now discards entered data and resets the workflow. For internal Quality and Risk team users only.
Review Center — Member Queue search by Member ID
FixMember Queue search now returns matches when searching by Member ID. For internal Quality and Risk team users only.
Review Center — items scoped to the right member
FixHCC and Quality items now stay with the member they were added on, instead of appearing on others. For internal Quality and Risk team users only.
Review Center — editing updates in place
FixEditing an existing review now updates the original instead of creating a new one. For internal Quality and Risk team users only.
Impersonation — navigation works normally
FixImpersonated users can now navigate away from the Quality & Risk AVC Chase List page.
Impersonation — popup no longer blocks pagination
FixThe impersonation popup at the bottom of the screen no longer overlaps the pagination controls.
Create Auth — no unexpected scrolling
FixClicking Step 4, 5, or 7 in the step tracker no longer scrolls the page up and hides Step 1.
Create Auth — proc codes submit correctly
FixFixed phCode “O” being sent as “P” on document-autofilled proc codes, which was causing auths to fail.
Create Claim — placeholder text fixed
FixPlaceholder text no longer overlaps selected values in form fields.
Auth Letter — View Docs loads
FixView Docs now loads authorization letter documents instead of failing.
Auth Letter — status filter returns results
FixStatus-filtered searches now return the correct results.
Auth Letter — DOB filter works
FixSearching by date of birth no longer fails with an error.
Overview — loads after re-login
FixThe Overview tab now loads data on re-login without needing a manual refresh.
Overview — Authorization card shows correct data
FixThe Authorization card no longer shows “Undefined” or “Unknown Patient.”
Member360 — full diagnosis status list
FixAll diagnosis status options now display after adding a diagnosis.
Bulk Upload — Manage Mappings modal scrolls
FixThe “Test an Appointment Type” section now stays inside the modal and scrolls as it grows.
Bulk Upload — insurance documents mapped correctly
FixInsurance documents now map to Insurance / Eligibility Docs instead of General Attachment.
Feature Flags — works for the Administrator role
FixThe Administrator role now works end-to-end on the Feature Flags page.
Feature Flags — “Resolve for User” is accurate
Fix“Resolve for User” now shows the correct state and explains why.
Feature Flags — can update flags after creating one
FixExisting flags update correctly after a new flag is created.
Feature Flags — email targeting is respected
FixUser-email targeting now restricts a flag to the selected users only.
User screen — only valid roles shown
FixThe Role dropdown no longer shows the invalid option “8.”
New Member request — calendar and Submit spacing
FixThe date-of-birth calendar renders in full and the Submit button has proper spacing.
Batch Claims — faster load
FixThe Submitted Batch Claims screen now loads within an acceptable time after uploading.
EOBs — Medical Group dropdown loads quickly
FixThe Medical Group dropdown loads fast and no longer locks up the UI.
Daily Visit — tab displays with flags enabled
FixThe Daily Visit tab now appears when the required feature flags are enabled.
Patient Resources — column headers restored
FixThe Document, Category, and Actions column headers now display on the Patient Resources tab.